Refund Policy
Clear guidance on cancellations, airline rules and how we process refunds.
1. Overview
Refunds depend on the fare rules of your airline ticket or hotel booking. Before you confirm, our team will outline whether your fare is refundable, partially refundable or non-refundable.
2. Airline tickets
Most discounted economy fares are non-refundable or carry airline cancellation penalties. Refundable fares may still incur airline admin fees. Taxes on unused tickets may be reclaimable subject to airline policy and processing times.
3. Packages & Umrah
Package and Umrah cancellations follow the combined airline, hotel and service terms for your itinerary. Deposits may be non-refundable once services are secured. We will confirm cancellation terms in writing for your booking.
4. How to request a refund
Contact us as soon as possible with your booking reference and passenger names via info@crowntravels.co.uk, 020 4617 6274, or WhatsApp. We submit eligible refund requests to the supplier and keep you updated on progress.
5. Processing times
Supplier refunds typically take 2–12 weeks (sometimes longer) depending on the airline or hotel. Funds are returned by the original payment method where possible.
6. Our service fees
Agency service fees are generally non-refundable once ticketing or supplier confirmation is complete, unless required otherwise by UK consumer law.
7. Schedule changes & disruptions
If an airline significantly changes or cancels your flight, you may be entitled to rebooking or a refund under the airline's rules and applicable passenger rights. Contact us immediately so we can assist.
Need help with a cancellation?
Our UK team will check your fare rules and advise the fastest option.
Also read our Terms & Conditions.