Privacy Policy
How we handle your personal data when you enquire or book with us.
1. Who we are
Crown Travels and Flights Ltd ("we", "us") is the data controller for personal data collected via this website and our booking channels. Contact: info@crowntravels.co.uk, 128 City Road, London, England, EC1V 2NX.
2. Information we collect
We may collect your name, email, phone number, travel preferences, passenger details required for bookings, payment references, and communications you send us. Technical data such as IP address and browser type may be collected via standard website analytics.
3. How we use your information
We use your data to respond to enquiries, process bookings, arrange travel with airlines and suppliers, send confirmations, provide customer support, improve our website, and (where you opt in) send deals and newsletters. You can unsubscribe from marketing at any time.
4. Sharing your information
We share necessary booking details with airlines, hotels, payment processors and other suppliers to fulfil your travel. We do not sell your personal information. We may disclose data where required by law or to protect our legal rights.
5. Retention & security
We keep booking records for as long as needed for legal, accounting and customer-service purposes. We use appropriate technical and organisational measures to protect your data against unauthorised access or loss.
6. Your rights
Under UK GDPR you may request access, correction, deletion, restriction or portability of your personal data, and object to certain processing. Contact us at the email above. You may also complain to the UK Information Commissioner's Office (ICO).
7. Cookies
Our site may use essential cookies for functionality and optional analytics cookies to understand usage. You can control cookies through your browser settings.
8. Updates
We may update this policy from time to time. The latest version will always be published on this page.
Related: Terms & Conditions · Refund Policy